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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Brittany Broadway

Brittany Broadway

August 4, 2025

5  out of  5
rating by Brittany Broadway
"My car got totaled out due to the 4th of July flood and Pam assisted me and checked in with me thru out the claims process. She was great and even helped me with things that wasn't about my car claim. The claims process for my car was very easy and fast. I hope to not need her assistance with a claim again but if I ever do, I would definitely ask for Pam!! Mandy has helped me alot with my policy as well and she has been more than amazing! I was just switched over to Greg's office a few months ago and am definitely loving the change. Everyone has been more than helpful. Definitely hope to stay with his office for the foreseeable future!!"
We responded:
"Thank you, Brittany, for sharing your experience! I'm so happy to hear that Pam and Mandy have been so helpful to you during your transition to our office. It's wonderful to know that the claims process was smooth and that our team could assist you with various needs. We're committed to providing excellent service, and it's great to see that reflected in your feedback. If you ever need anything else, don't hesitate to reach out!"
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Tiffany Lykins

July 29, 2025

5  out of  5
rating by Tiffany Lykins
"Changing over from my old insurance company to State Farm was so easy and painless! Greg Bratcher's office has the most pleasant helpful staff. Everything was explained thoroughly and accurately. Meliza was extremely patient and answered all of my questions. She was able to reduce my premiums for the same coverage and even add some additional perks! Thank you guys so much for the pleasant experience!"
We responded:
"Thank you for your review, Tiffany! I'm happy to hear that your transition to State Farm was smooth and that Meliza provided such excellent service. It's great to know we could help reduce your premiums while adding extra benefits. We appreciate your kind words and are here for any future needs!"
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Sammuel M

July 29, 2025

5  out of  5
rating by Sammuel M
"Mandy is completely AWESOME!! She was very informative and shows she really cares about you as a person and not just a number and truly tries to get you the best deal!! Would 100% recommend."
We responded:
"Sammuel, thank you for your fantastic review! I'm happy to hear that Mandy provided such informative and caring service. Our team is dedicated to ensuring you feel valued and get the best possible deal. If you ever need anything else, feel free to reach out!"
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Lane Fowler

July 29, 2025

5  out of  5
rating by Lane Fowler
"Was very nice and helpful"
We responded:
"Thank you, Lane! I'm happy to hear that you found our service nice and helpful. We’re always here to assist with your insurance needs. Let us know if there's anything else we can do for you!"
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Misti Gatewood

July 28, 2025

5  out of  5
rating by Misti Gatewood
"Meliza was very helpful and quick to respond to all of my questions. Plus her patience with me from the beginning with getting a quote all the way to the finish line getting enrolled was fantastic. Probably the best customer service I've received a long time! (Thank you, Meliza!) As a bonus, Greg Bratcher's office was able to save me right at $100/MONTH! #winwin I look forward to being their client!"
We responded:
"Thank you for your review, Misti! I'm happy to hear that Meliza provided you with such helpful and responsive service. It's great to know that our office could help you save on your monthly expenses too! We’re excited to have you with us and are here for any future needs."
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Lashonda Crutchfield

July 23, 2025

5  out of  5
rating by Lashonda Crutchfield
"Mandy Ybarra, is my insurance representative that I go to for all my questions and help with my policy. She is an amazing agent to work with...she is knowledgeable, and cares about her clients and get back to you in a timely manner. She not only talks all business but also take time to get to know you as a person."
We responded:
"Thank you for your review, Lashonda! I'm happy to hear that Mandy has been such a supportive and knowledgeable representative for you. It's wonderful to know she takes the time to connect personally while providing excellent service. If you ever have more questions or need assistance, feel free to reach out!"
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Luke & Amanda Burnett

July 23, 2025

5  out of  5
rating by Luke & Amanda Burnett
"Mandy is a phenomenal agent. She goes above and beyond making the process as easy as possible!"
We responded:
"Thank you, Luke & Amanda! I'm happy to hear that Mandy made your experience smooth and effortless. Our team is dedicated to providing exceptional service, and it's great to know Mandy exceeded your expectations. If you need anything else, feel free to reach out!"
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Joey Morales

July 23, 2025

5  out of  5
rating by Joey Morales
"They answered every question and explained very clearly thank you Meliza for everything ur so helpful and very nice"
We responded:
"Thank you for your review, Joey! I'm happy to know that all your questions were answered clearly. Our team is committed to providing clear and helpful information. Let us know if there's anything else we can assist you with!"
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Sammy Cabrera

July 23, 2025

5  out of  5
rating by Sammy Cabrera
"Like to commend Mandy she was very informative, listened to my concerns, made the transaction quick and easy."
We responded:
"Thank you for your review, Sammy! I'm delighted to hear that Mandy provided you with such informative and attentive service. It's wonderful to know that your transaction was smooth and efficient. If you have any more questions or need assistance in the future, feel free to reach out!"
Profile photo of Divine Nexus

Divine Nexus

July 16, 2025

5  out of  5
rating by Divine Nexus
"Mandy is the best. Very sweet and got me through my questions very quick and professional. Thank you"
We responded:
"Thank you for your review, Divine Nexus. I'm happy to hear that Mandy provided you with quick and professional assistance. We appreciate your feedback and are always here to help with any questions you may have. Thanks for choosing us!"
Profile photo of Rose Castro

Rose Castro

July 15, 2025

5  out of  5
rating by Rose Castro
"Greg has been our agent for years! Everyone we have been in contact there has always been super helpful and all around nice!"
We responded:
"Thank you for your review, Rose! I'm happy to hear that you've had such positive experiences with our team over the years. We’re always here to help with any of your insurance needs. Thanks for choosing us!"
Profile photo of Nancy Soto

Nancy Soto

July 11, 2025

5  out of  5
rating by Nancy Soto
"Greg Bratcher, you have a jewel on your team! I worked with Mandy Ybarra on purchasing my auto insurance. She was patient, knowledgeable, detailed, compassionate and you can sense she genuinely loves her job. She was a breathe of fresh air to work with. Keep it up Team Bratcher and keep up the exceptional job Mandy!!"
We responded:
"Thank you for your wonderful feedback, Nancy! I'm delighted to hear about your positive experience with Mandy. She truly is an asset to our team, and we're grateful to have her. We appreciate your kind words and look forward to assisting you with any future needs. Let us know if there's anything else we can do for you!"
Profile photo of Sue Lamb

Sue Lamb

July 2, 2025

5  out of  5
rating by Sue Lamb
"Greg was wonderful to work with! As opposed to the sloppy way the emergency roadside assistance. We had a serious blowout of a rear tire on a tiny state highway 30 miles from Roswell… We called The emergency roadside assistance number gave them all of our information, including the make and model of our vehicle the tires everything, and we were sitting at night on a tiny road waiting for a phone call. After an hour, we gave up and took care of it ourselves. Guess when they got around to calling us,,,,,a day later. The roadside emergency assistance is horrible. Greg Bratcher at State Farm in San Angelo, Texas was wonderful and had a check for us to reimburse us for the expense of the roadside assist that we called ourselves. I completely recommend Greg Bratcher State Farm insurance agent in San Angelo, Texas!!!"
We responded:
"Sue, I apologize on behalf of our roadside service team. We have addressed with them. I am so glad I was able to reimburse you for the charges. Thank you for your continued confidence."
Profile photo of Alden Kidane

Alden Kidane

June 20, 2025

5  out of  5
rating by Alden Kidane
"I had Meliza this afternoon and she was super easy to work with. All of my questions were answered, and the whole process was very professional and efficient. All in all I had a very good experience."
We responded:
"Thank you for your review, Alden! I'm happy to hear that Meliza provided you with a professional and efficient experience. We strive to make every interaction smooth and informative. If you have any more questions or need assistance in the future, feel free to reach out!"
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David Cohen

June 3, 2025

5  out of  5
rating by David Cohen
"I have never had an issue with anyone from State Farm. Most recently I spoke with Mandy Ybarra and she did a fantastic job helping me schedule some life changes. I told her what I needed and she got the details she needed and told me she would let me know when it was done. I was so grateful as no other companies do the work for you. Furthermore she actually got back with me and explained everything to me in a way I would understand and had all the patience and answers as needed. Thank you so much Mandy for lifting a burden off my shoulders during a stressful time."
We responded:
"Thank you for your review, David! I'm happy to hear that Mandy was able to assist you so effectively during your life changes. It's great to know she provided the support and clarity you needed. We appreciate your trust in us and are always here to help with any future needs!"
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Jennifer Ramsay

May 30, 2025

5  out of  5
rating by Jennifer Ramsay
"Mandy is the best! She will help you with all you need ! I Will recommend to friends!"
We responded:
"Thank you so much for your kind words! Your recommendation means a lot to us, and we look forward to helping your friends as well! If you need anything else, feel free to reach out."
Profile photo of Brenda Fry

Brenda Fry

May 29, 2025

5  out of  5
rating by Brenda Fry
"Mandy was extremely helpful in guiding my husband in choosing new insurance coverage. She was always pleasant during our conversations as well."
We responded:
"Brenda, Thank you for your wonderful review! We’re so glad to hear that Mandy was able to assist your husband in selecting new insurance coverage. Her pleasant demeanor and helpful guidance are qualities we truly value. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your feedback! All the best, Greg"
Profile photo of Elizabeth De La Cruz

Elizabeth De La Cruz

May 28, 2025

5  out of  5
rating by Elizabeth De La Cruz
"Just wanted to say thank you for alway’s providing excellent service. Mandy alway’s give 100 percent to the customer. Thank you again Mandy for helping me to make the new changes to my account. Greg Bratcher - State Farm Insurance Agent, 5018 Knickerbocker Rd, San Angelo, TX 76904 Thank you. Elizabeth M. De La Cruz"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you consistently receive excellent service from Mandy. She truly goes above and beyond for our customers, and your recognition means a lot to us. We’re glad she could assist you with the changes to your account. If you need anything else, don’t hesitate to reach out. We look forward to serving you again! Best regards, Greg"
Profile photo of Logan Niehues

Logan Niehues

May 20, 2025

5  out of  5
rating by Logan Niehues
"Meliza and Laurie were both great and very helpful. Saved me money and got me new policies on same day without an appointment."
We responded:
"Thank you for your wonderful review! We're so glad to hear that Meliza and Laurie were able to assist you effectively and help you save money on your new policies. It's great to know that we could accommodate you on the same day without an appointment. Your satisfaction is our top priority, and we appreciate your feedback! If you need anything else, feel free to reach out anytime."
Profile photo of Maddie Richards

Maddie Richards

May 20, 2025

5  out of  5
rating by Maddie Richards
"Mandy was absolutely the best to work with & she answered all of our questions about insurance!!"
We responded:
"Thank you so much for your kind words! We're glad to hear that Mandy provided you with excellent service and answered all your questions about insurance. We strive to ensure our clients feel informed and supported. If you need any further assistance in the future, please don't hesitate to reach out!"
Profile photo of Avery House

Avery House

May 15, 2025

5  out of  5
rating by Avery House
"I had been with both a third party company and an insurance company in the past that I had been extremely frustrated with because of all the mistakes and high prices , so when looking for a new insurance company brought me to State Farm, I put in a quote and Meliza called me and helped me get an appointment and has been so helpful and welcoming that it instantly made me feel at home in that office. She was incredibly knowledgeable and professional and answered all my questions and gave me the fantastic news that I could get hundreds off my insurance with them. I honestly can’t wait to keep in contact with Meliza throughout my stay with State Farm. Thank you so much!"
We responded:
"Thank you for sharing your experience with us! We're delighted to hear that Meliza made such a positive impression and provided you with the support and assistance you needed. It's wonderful to know that you found our services helpful and that we could offer you significant savings on your insurance. We look forward to continuing to assist you and ensuring you feel at home with us. Your satisfaction is our priority!"
Profile photo of Emery House

Emery House

May 15, 2025

5  out of  5
rating by Emery House
"Meliza was incredibly helpful, knowledgeable, and patient throughout the entire process. She made everything easy to understand and helped us choose the right coverage with confidence. We truly appreciate her professionalism and genuine care. Was extremely sweet and kind hearted! Thank you for putting up with us!"
We responded:
"Thank you so much for your kind words! We're grateful to hear that Meliza was able to provide you with the support and guidance you needed. Her dedication to helping clients understand their options and feel confident in their choices is truly commendable. We appreciate your trust in us and are glad to have had the opportunity to assist you. If you have any further questions or need assistance in the future, please don't hesitate to reach out!"
Profile photo of Evan Shannon

Evan Shannon

May 5, 2025

5  out of  5
rating by Evan Shannon
"Great experience working with them. Zoe is so efficient and friendly. I was in a bind and needed to get insurance super fast or risk not being able to move into my apartment. Zoe was so fast and accurate getting me my coverage information that I was even surprised. And Greg is one of the most genuine people I have met. You can really tell how much they care about their customers here."
We responded:
"Thank you so much for your kind words! We’re grateful to hear that you had a great experience with Zoe. Our team always strives to provide efficient and friendly service, especially in urgent situations. Your satisfaction means the world to us, and we’re glad we could help you secure your insurance in time for your move. If you ever need assistance in the future, don’t hesitate to reach out. Welcome to your new apartment!"
Profile photo of Rebecca Casias

Rebecca Casias

May 1, 2025

5  out of  5
rating by Rebecca Casias
"Mandy Ybarra took care of me and my son with both a Supplemental Health Policy and a renters policy. You have to make sure your kids are covered when they are off to college! Thank you Mandy!😃"
We responded:
"Thank you, Rebecca, for your delightful feedback about the service provided by our office. We are pleased to hear that Dustin took wonderful care of you! - Greg Bratcher - State Farm Insurance Agent, San Angelo, TX"
Profile photo of Sarah Basquez

Sarah Basquez

May 1, 2025

5  out of  5
rating by Sarah Basquez
"I was needing a name update on my insurance card and Zoe Bratcher was so helpful and took care of my need with no hesitation. She was very pleasant and kept me in the loop! Thank you Zoe!"
We responded:
"Thank you for taking the time to share your positive experience! We're so happy to hear that Zoe Bratcher was able to assist you with your name update on your insurance card. It's great to know that she provided you with excellent service and kept you informed throughout the process. We'll be sure to pass along your kind words to her. If you need any further assistance, please don't hesitate to reach out!"